All Your Questions Answered

For Any Other Questions, Please Contact Us or check FAQ's

Passenger Locator Form Unique Number

You will find your unique Passenger Locator Form number on the top of your Order Confirmation email.

When Will My Test Kit Arrive

Your Test Kit order will arrive 36hrs after you Depart. Delivery will be by Royal Mail and you can track it.

How Do I Take My Lateral Flow Tests

Simply follow the instructions with your Lateral Flow and photograph a record your test result for uploading.

How Do I Submit My PCR Tests

Take your completed PCR Test swab, seal up your package carefully and return it to the Lab in the Royal Mail Return envelope.

How Do I Change My Arrival Date

If you do need to change your Arrival date, let us know, and don't foget to change the date on your PLF.

How Do I Change My Delivery Address

If you do need to change your Delivery Address, let us know, and don't forget to change it on your PLF.

Do I Need to Quarantine?

If you are a UK, EU, USA Resident or Rest of the World Traveler and have had Both Approved Vaccinations, you do NOT have to quarantine, but you do have to buy and take a Day 2 test.

Do I Need a Test for My Child (UK only)?

All children aged between 5 and 17 who are ordinarily resident in the UK, EU or USA must purchase and take a Day 2 test. They do not have to quarantine.

Do I Need a Test for My Child (non UK)?

All children aged between 5 and 17 who are NOT ordinarily resident in the UK, EU or USA must purchase and take a Day 2 and Day 8 test, and must quarantine for the full 10 days.


Fully vaccinated means that you have had a complete course of an approved vaccine at least 14 days before you arrive in England. The day you had your final dose does not count as one of the 14 days.

The vaccine must be administered under either:

(a) the UK vaccination programme

(b) an overseas vaccination programme with an approved proof of vaccination for travel to the UK

You are 'fully vaccinated' under an approved vaccination programme in the UK, Europe, USA or UK vaccine programme overseas **

- with a full course of the Oxford/AstraZeneca, Pfizer BioNTech, Moderna or Janssen vaccines from a relevant public health body in Australia, Antigua and Barbuda, Barbados, Bahrain, Brunei, Canada, Dominica, Israel, Japan, Kuwait, Malaysia, New Zealand, Qatar, Saudi Arabia, Singapore, South Korea, Taiwan or the United Arab Emirates (UAE)

Formulations of the 4 listed vaccines, such as AstraZeneca Covishield, AstraZeneca Vaxzevria and Moderna Takeda, qualify as approved vaccines.

You must have had a complete course of an approved vaccine at least 14 days before you arrive in England.

Where 2 doses of a vaccine are required for a full course, you will be able to:

- mix 2 different types of vaccine, for example Oxford/AstraZeneca and Moderna

- have the 2 vaccinations under 2 different approved programmes, for example Australia and Japan, UK and USA, EU and Canada

The rules for fully vaccinated people also apply if you are either:

- under 18 and resident in the UK or one of the listed countries or territories with approved vaccination programmes

- taking part in an approved COVID-19 vaccine trial in the UK or USA

*Please ensure you are choosing the right test for you based on current Government advice. Click here to visit the Government information page for COVID & travel. We can accept no responsability if the customer chooses a test which does not fit their situation.**

Important Information

We strongly advise that if your Day 8 test falls on a Saturday or Sunday, you take your test, and post your Day 8 test sample in your nearest Royal Mail Priority Post Box by 12 noon.

You are allowed to leave your quarantine address to go to your nearest Royal Mail Priority post box and return straight away.

Find the location of your nearest Royal Mail Priority post box by clicking here

Advantages of using our Services

We're Small

As a new Start-Up, we only sell relevant products. That means we can react faster to your needs and guarantee delivery of your product direct to your quarantine address in the UK. We ship your purchased kit the day before you travel into the UK. This gives you peace-of-mind to travel safely and with confidence. We are listed on the Government website and use CE-marked Covid-19 tests. We also use an UKAS-accredited laboratory.

We're Very Small

Once you have received your self-administered test, and, where relevant, have returned it to the Test Lab, our small team will go to work to ensure, where relevant, your test results are delivered to you by email within 36 - 48 hours of your completed test being confirmed as received by the Lab.

And We Care

You can contact us by Phone, by E-mail or by Live Chat 24hrs a day - all messages will be answered and replied to by our small team as fast as we can. We know there will always be last-minute questions and changes and we will always try to help you.

So Here's How to Contact Us

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